we want you to be satisfied with your purchase, however we do not offer refunds on goods for change of mind. we will only offer a refund if the item is faulty beyond repair within 14 days of receipt of goods.

we offer store-credit or exchange on full priced items purchased online within 14 days of receipt of goods. we do not offer exchange or refund on any discounted items, including any promotional discounts and sales.

to be eligible for a store-credit or exchange, we require a receipt or proof of purchase and your item/s must be unused, unwashed, unaltered and in original condition with tags. without this your request will not be processed.

for all return requests contact our Customer Care at hello@cubbiistudios.com.au.

we encourage you to return your item/s via a prepaid registered or traceable postal service and taking note of your tracking number. we are not liable for the cost of return postage or loss of garments.

upon processing your return a store-credit will be emailed to you in the form of a code valid for 12 months.